Please check the route, names, passport number and dates before you pay. These services are prepared for one traveller and one trip. Once Global Voyage accepts the order and starts personalised work, the payment is non-refundable.
The checkout asks you to request immediate performance after payment. Review, data preparation, document issuance and an official e‑visa payment cannot be put back on a shelf and sold to someone else.
Mandatory consumer rights, duplicate charges and unauthorised payments are not excluded by this policy.
When there is no refund
There is no refund after work has started or the service has been delivered, including when:
- the traveller cancels or changes the trip;
- approved names, passport details, dates, cities or entries were supplied incorrectly;
- a new passport is issued after the order;
- the invitation is not used;
- a consulate refuses, delays or requests more documents;
- border entry is refused;
- an official e‑visa fee has been paid;
- the traveller misses an appointment or application deadline;
- a carrier, consulate or government portal changes its procedure.
An invitation is supporting material, not a visa decision. E‑visa assistance is preparation or review, not approval. Payment covers the named work, not the outcome controlled by an authority.
If Global Voyage made the error
If the approved order contained the correct information but Global Voyage’s delivered document contains a different name, passport character, date or entry count, send the order reference and show the mismatch. We correct or reissue that error without another private-service fee.
That remedy is a correction, not a cash refund. Tell us promptly and before submitting the document, so the corrected version can still be useful.
We do not “repair” an issued PDF by editing the visible text. A correction must follow the issuing record and produce a traceable replacement.
If the traveller supplied or approved the error
The manager will check whether the record can still be corrected or must be issued again. A new service, issuer or official charge may apply. We give the price before starting the reissue.
Changing the trip is treated the same way. New dates, another entry, a different passport or a different purpose can require a new document or even a different visa route.
Before work starts
Send a cancellation request immediately. A request does not itself create a right to a refund. If Global Voyage has not accepted the payment, started the review, prepared personal data, issued a document or committed any third-party amount, the team may stop the order and will confirm the outcome in writing. Any mandatory legal right remains available.
How to ask for a correction
Email visrusspb@gmail.com with:
- the order reference;
- the field that is wrong;
- the value approved in the order;
- the value shown in the result;
- the real deadline.
Do not email a full card number, PIN, one-time code or unnecessary passport image. We acknowledge a complete correction request within three business days; urgent travel dates should be stated in the subject line.
Short version: paid personalised work is final; our copying error is fixed at our cost; a changed plan, supplied error or government decision is not a refund.