This notice explains both the non-identifying route check and the typed service application. ООО «ГЛОБАЛ ВОЯЖ» (Global Voyage), INN 9704243408, OGRN 1247700400958, operates Russian Visa Letter and is the controller for requests sent through this service. Card payment occurs on named hosted channels, and the website does not collect passport images or card credentials. The assisted e-visa package expressly includes one standard official application fee where payable.
The public website
You can read guides and use the current route checker without giving us a name, passport number or email address. The checker uses citizenship choice, purpose, duration and entries in your browser to display a preliminary result.
Normal hosting infrastructure may process technical logs such as IP address, browser, requested URL, time and security events. Analytics, if enabled, should use consent and configuration appropriate to applicable law.
Route requests and service applications
For route checks, business quotes and uncertain cases, the form collects the selected service, citizenship, country of residence, truthful purpose, dates, entries, traveller count, cities, business-host details where relevant, name, preferred reply channel and optional notes. An insurance enquiry also asks for one birth year per traveller because age affects the final quote. This mode rejects passport identity and payment fields.
After a traveller selects a defined tourist-invitation or e-visa assistance product and sees an exact internal total or an explicit written-quote state, the paid-service mode also asks for each traveller’s passport-identical name, nationality, document type and number, birth details, sex marker, passport issue and expiry dates, address, occupation, other citizenships and previous Russia trips. It still rejects passport scans, file uploads and every card-data field.
Submitted requests and typed paid-service applications are sent through Cloudflare Email Sending to the designated Global Voyage service inbox, currently visrusspb@gmail.com, when that production transport is configured. A paid application email includes the biographical fields displayed in the form, including the typed passport number, because Global Voyage needs them to fulfil the selected service. It never contains a passport scan, uploaded file, portal password, one-time code or card data. If the email service rejects or cannot confirm delivery, the public endpoint reports failure rather than presenting the application as accepted. An authenticated private HTTPS intake remains an optional fallback only when email delivery has not been configured. The endpoint itself does not write applications to a local database or place paid passport data in the copy-to-chat fallback.
The consent text names Global Voyage, RTO 026330, because it operates this site and reviews the request. For tourist support, Global Voyage also prepares and issues the voucher and confirmation directly. Business invitation guidance and e‑visa review remain separate service routes and are not described as tourist-voucher issuance.
Information we may process
Depending on your interaction and purchased service:
- contact details and correspondence;
- citizenship, residence and trip facts;
- name, birth date and passport details needed for document preparation;
- passport and portrait images only if a later, separately agreed secure document-exchange step requires them; the website form itself does not accept files;
- itinerary, host, occupation or application information;
- order, invoice and limited payment-reference data;
- correction, support and dispute records;
- consent and privacy-request records;
- technical and security logs.
We do not need your official portal password, email authentication code, card PIN or remote access credentials.
Why information is used
Information may be processed to:
- answer an enquiry;
- identify a likely visa route;
- quote and contract for a service;
- prepare or arrange an invitation;
- review an e‑visa application under your control;
- deliver documents and support corrections;
- prevent fraud and protect systems;
- meet accounting, legal and regulatory obligations;
- handle complaints and exercise legal rights;
- improve general content using appropriately aggregated information.
Passport and application information is not used for behavioural advertising.
Legal grounds
Depending on applicable law and context, processing may rely on:
- steps requested before entering a contract;
- performance of the service contract;
- legal obligations;
- legitimate interests such as security, fraud prevention and service support;
- consent where required, including certain cookies or optional communications;
- establishment or defence of legal claims.
Where sensitive information is involved, an additional lawful condition may be required. Complex immigration or legal records should not be sent until the purpose and handling basis are clear.
Controller and other recipients
Global Voyage operates Russian Visa Letter and receives requests submitted through its configured form channel. Russian Visa Letter is not a separate company transferring the request to an undisclosed partner.
Information may be shared only as needed with disclosed categories such as:
- the relevant host or invitation issuer;
- secure hosting and document-storage providers;
- Cloudflare Email Sending and the designated mailbox provider used to deliver and hold form correspondence;
- payment processors, which handle card data under their own secure systems;
- professional advisers and fraud-prevention providers;
- authorities where required by law or necessary for the requested service.
For tourist support, Global Voyage, INN 9704243408, RTO 026330, is both the service operator and the direct voucher/confirmation issuer. The defined application form is a typed identity-data channel for that selected service; it is not a document-upload channel. Any onward disclosure requires the stated purpose and a named recipient where different.
International transfers
Global Voyage is a Russian operator, so a request sent from another country can involve an international transfer to Russia. Additional transfers may occur only where needed for a separately described host, processor or authority. Applicable mechanisms and safeguards depend on the customer location, purpose and recipient.
The order and any later secure document-exchange step identify the relevant recipient and purpose before passport or application documents are transferred. Do not treat an internet upload as proof that a lawful transfer mechanism exists.
Retention
Records are kept only for a stated service or legal reason. Our working schedule is:
- failed form submissions: not retained by the application endpoint;
- non-sensitive enquiries that do not become an order: up to 12 months after the last substantive contact;
- working passport and application data, including the designated inbox copy: for the active service, correction period and 90 days after completion, then deleted or irreversibly minimised unless a legal claim requires it;
- invoices, payment references and the minimum accounting record: 5 years after the relevant reporting year, or longer where law requires;
- complaint, fraud and dispute evidence: until the matter and applicable limitation period end;
- security logs: up to 90 days unless an investigated incident requires longer preservation;
- rotating backups: up to 30 days after deletion from the active system.
Deletion from an active workspace does not erase a legally required invoice. Conversely, an accounting duty does not justify retaining a passport image with the invoice. Where another recipient controls its own copy, we identify that recipient and help route an applicable request.
Cookies and analytics
Essential technologies can support security and site operation. Non-essential analytics or advertising technologies should not be set where consent is required until the user chooses them.
The static content site is designed to function without advertising cookies. If analytics is enabled, it should avoid collecting passport, form or document contents and should honour applicable consent controls.
Your choices and rights
Depending on applicable law, you may have rights to:
- access personal data;
- correct inaccurate data;
- delete data;
- restrict or object to processing;
- receive portable data;
- withdraw consent;
- complain to a supervisory authority;
- receive information about international transfer safeguards.
Rights can be limited by lawful retention and other exceptions. We explain any refusal or limitation.
Making a request
Use contact with the subject Privacy request. Describe the interaction and requested action. Do not email a new full passport copy automatically; we will use proportionate verification appropriate to the request.
Children
Each child needs their own e‑visa application, which can require personal information. A parent or lawful guardian should control the service interaction and provide only what is necessary. The service is not intended for children to order independently.
Security and incidents
We use the principles described on the security page: data minimisation, credential separation, limited access, secure transport, processor review and incident handling. No system can promise absolute security.
If you suspect exposure, report the time and channel without including live credentials. Change compromised passwords directly with the relevant official provider.
Changes to this notice
Material changes should be reflected in the text and review date. A change in operator, issuer flow, international transfer or sensitive-data purpose requires more than a silent date update.