Visa information is not accessible when the legal answer is technically present but unreachable by keyboard, buried in pale type or announced by colour alone. This statement describes the standard for the public site and service documents.
Our target
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA for the public website and core service journeys.
That includes attention to:
- keyboard operation;
- visible focus;
- semantic headings and landmarks;
- descriptive links;
- form labels and error messages;
- colour contrast;
- text resizing and responsive reflow;
- reduced motion;
- screen-reader announcements for interactive results;
- plain-language structure;
- accessible document alternatives where practical.
Route checker
The checker uses native select controls with visible labels. It does not require dragging, timed completion or a mouse. The result is placed in a polite live region and receives focus after submission.
The result does not rely on rose, sage or lavender colour alone; it includes a written route label, heading, explanation and next links.
If JavaScript is unavailable, the page links to a written invitation-versus-e‑visa guide covering the same decision.
Keyboard and focus
Interactive elements should follow a logical document order. A skip link allows keyboard users to bypass the main navigation. Focus indicators are deliberately visible rather than styled into invisibility.
Menus use standard links and disclosure behaviour. FAQ sections use native details and summary elements so the basic interaction remains understandable across input methods.
Reading and layout
The site uses:
- scalable text rather than text embedded in images;
- line lengths intended for comfortable reading;
- strong navy-on-paper contrast;
- tables that can scroll horizontally on small screens;
- headings that describe sections rather than decorate them;
- short paragraphs and lists where the information benefits;
- date labels and direct official-source links.
The editorial typography is expressive, but decorative italics do not carry unique legal meaning.
Motion
Animations are limited to small interface transitions. If your device indicates a reduced-motion preference, transitions are reduced and smooth scrolling is disabled.
There is no auto-playing video, flashing content or time-limited route-check interaction.
Documents
Invitation formats can originate with third-party or official systems and may not meet the same accessibility standard as the website. Where we control a companion document, we aim to provide readable text, logical structure and a plain-language explanation of important fields.
If a delivered PDF creates a barrier, ask for an accessible explanation or alternative format. The official original may still need to be preserved unaltered for submission.
Known limitations
External official portals and linked government documents are outside our technical control. A link to them does not mean they meet our accessibility target.
Complex data tables can require horizontal scrolling on narrow screens. Country and checkpoint names can also be long; controls should allow them to be read without truncating the meaning.
Feedback
Send:
- the page URL or document name;
- the task you were trying to complete;
- browser and assistive technology if you are comfortable sharing them;
- the barrier encountered;
- preferred response format.
Do not send a full passport image as evidence of a website accessibility problem.
We should acknowledge accessibility feedback, investigate it and prioritise barriers affecting route choice, ordering, identity review and legal information.